“In 2014, I was diagnosed with Congestive Heart Failure, a condition that would change my life forever. The wait for approval from my insurance was agonizing—90 days of uncertainty and fear, while I made five separate trips to Philadelphia for consultations in just one year. Despite the challenges, I kept pushing forward, hoping for answers.

​ During this time, I was also diagnosed with cancer, adding to the already overwhelming burden. I faced the financial strain of countless appointments, with some reaching up to $6,900, all while making daily phone calls to coordinate care, reschedule, or appeal insurance decisions. Every call felt like a battle, but I refused to give up.

​ Three years later, I was told I needed a heart transplant. Today, I am four years post-surgery, living a life I thought I might never have. The journey was difficult—emotionally, financially, and physically—but the strength and resilience I found, even in the darkest moments, kept me going. This experience has opened my eyes to the importance of advocacy, support, and persistence in the face of a complex healthcare system.“

Virna Quiñones Director

Carlos’s Story (RACC Scholarship Recipient)

Carlos was one of my ESL students, a 42-year-old from Puerto Rico who came to Reading determined to advance in life. After completing two ESL exams, he reached Level 3 and expressed interest in earning his CDL. During our sessions, he discovered that Jose was a Certified Recovery Specialist, which sparked a new dream for him — to follow that same path.

I helped Carlos secure a $1,000 scholarship from RACC, allowing him to take the Certified Recovery Specialist exam, which he passed with flying colors — a perfect 100%! Today, Carlos is employed in his field, grateful for the guidance and persistence that helped him achieve his dream.

Virna Quiñones Case Manager

Cindy’s Journey (Recovery Advocate from Colombia)

In July 2023, I met Cindy, a case manager from Colombia with deep experience supporting communities similar to Kensington, Philadelphia. After moving to Reading, she wanted to complete the 12-Step program and continue her mission of helping others recover.

I introduced her to Jose, who was already leading a 12-Step group, and together they built a strong partnership. Cindy completed the 12-Step program, passed the Certified Recovery Specialist practice exam at RACC, and is now pursuing full certification to become a Licensed Certified Recovery Specialist.

Virna Quiñones Case Manager

Paola’s Growth (Medical Professional & CRS Trainee)

Paola, a dedicated medical professional and primarily Spanish-speaking learner, faced the challenge of mastering English while preparing for the Certified Recovery Specialist program. Despite the language barrier, her determination was unmatched. She passed the practice exam with a perfect score and is now actively pursuing her Licensed Certified Recovery Specialist credential.

Virna Quiñones Case Manager